On-Line Orders
Herbal Luxuries offer secure payment options direct through our website. Our customers can place secured transactions for their orders with the following major credit cards; Visa, VISA Debit Card, MasterCard, and Discover. We send a confirmation email after your order is placed on our site another after your order has shipped. You may come back to our site at anytime to check the current status of your order by logging into your account.
 
PayPal Orders
Herbal Luxuries provide our shoppers the option of using PayPal. This a great option for shoppers that have credit cards but prefer paying with cash and it's free. You can pay direct from your checking account through PayPal. All PayPal transactions are secure and Herbal Luxuries is a PayPal Verified vendor.

Order Minimums
We will not process orders that total less than $20.00 before shipping charges.

Back Order and Out of Stock Items
Occasionally we run short of an item. We will email you if an item is not available at the time you place your order. If you request, we cancel your backorder item, give you a prompt refund on your credit card, or on your next order, whichever you prefer.

Returns/Refund/Exchanges
We want our customers to be completely satisfied with their purchase of any Herbal Luxuries product, however, our standard policy is that we will not accept returns of any open product. We can accept returns only on unopened resalable items within 10 days of their receipt. This means that the seal or wrapping on the product must be in place, it can not be opened. You must promptly contact us and return the item(s) to arrive within 10 days of your approval. All unauthorized returns are discarded and there will be no refund or return of products. All conditions must be met for us to process a refund.

Prompt exchanges can be arranged on some items, please contact us immediately and upon approval of the exchange, return the item(s) in excellent condition. Please be aware additional shipping charges may apply.

If you have not used our skin care products before we encourage you to order the sample sizes before purchasing a larger size product. All returns require prior approval. Upon receipt of an approved return we will promptly process your refund. Please keep in mind shipping fees are not refundable for any reason. Review your purchase prior to completing your order. No product that has been opened will be accepted on a return without approval. Please note that samples cannot be returned, refunded or exchanged.

Order Cancellations
Please contact us promptly as items shipped can not be cancelled.

Product Quality
We are strongly committed to producing quality natural skin, hair and body care products using the finest natural and organic ingredients and cosmeceuticals available. Our products are made fresh weekly in small batches and as such may vary in color or consistency. These variations are a result of batch size and not a flaw but rather a unique quality of our natural products that only indicates their freshness.

Product Samples
We receive many inquiries regarding free product samples which we do not provide. Samples are for sale in our store for 95% of our products. We do send free samples, of our choice, on every order placed in our store and to our promotion winners. Due to the cost of making our quality natural skin care products, and the materials, ingredients, packaging, shipping etc. involved with marketing our products we feel the small charge for our samples is a fair assessment and that our samples have value. Our samples range in price from $4-$13 depending on the product. The purpose of the sample is to give you an opportunity to determine if the products agree with your skin or hair. If you want to see maximum results or wish to use a product for 3 to 4 weeks we suggest you buy the regular size.

Order Inquiries
You may log into your account in our on-line store to check the status of your order 24 hrs a day or contact us using the form on our website regarding the status of your order or any questions relating to our products. 

Thank you, we do appreciate your business.